Telephone Care
Please contact our telephone care line if you need medical advice, have a question about your medication, or need to schedule a non-urgent appointment. Your location determines which number to use.

Monday - Friday, 8:00 a.m. - 4:30 p.m.
Within Temple local area: 254-778-4811

Outside of the Temple local calling area:
Toll-free 1-800-423-2111, Option 5 for Primary Care Clinics in Waco and Temple, Austin, Brownwood, Bryan/College Station, Cedar Park, Palestine

All Other Hours
Please contact the VA Central Texas Healthcare Center Advice Nurse Line located at 1-800-423-2111, Option 6.

Returning Combat Veterans
If you are a veteran of Operation Iraqi Freedom or Enduring Freedom, please contact us through our OEF/OIF Program.

Schedule an Appointment
To schedule an appointment, please contact us at any of the numbers listed on our appointments page, or visit MyHealtheVet.

Patient Representative
If you have a compliment, complaint, or other issue which you believe requires resolution, please contact one of our patient representatives. Their contact information is available on our Customer Service Page.

Compensation and Pension
To speak with someone in compensation and pension, call the Medical Center at 254-778-4811 (or 1-800-423-2111), then press 8.

Release of Information
If you need to get information from your medical records, please contact our Release of Information Offices:

Temple 254-743-0687 or 254-743-0690

Waco 254-297-3043

Inquiry Routing and Information System
VA has established an Inquiry Routing and Information System (IRIS) which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

News Media
Members of the news media should contact our Public Affairs Officer, Nelia Schrum at 254-743-2376 or 254-231-9639.

Waco Blind Rehabilitation Center
If you need information about the Waco Blind Rehabilitation Center, please call 254-297-3649.

Veterans Benefits (Waco VA Regional Office)
For inquiries regarding status of claims, life insurance, loans, etc. please email: Waco.query@vba.va.gov or call Telephone Numbers.

For technical questions regarding web pages please email CTVHCS Webmaster.