Quality Management - Central Texas Veterans Health Care System
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Central Texas Veterans Health Care System

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Quality Management

The Quality Management Service focuses on the Veteran and organizational functions that promote positive patient outcomes by standardizing processes of care across Central Texas Veterans Health Care System. Through the committees and communication channels of the Quality and Safety system, improvement efforts and error reduction activities within these functions are identified, prioritized, and quantified. This represents a transition from an approach in which quality improvement is a distinct set of activities to one in which Quality Improvement is integrated into the operational structure of each service as well as across the organization.

CTVHCS is committed to fostering an environment that promotes high quality care and patient safety. This commitment has developed into an institutional strategy that aligns governance, managerial, clinical support functions, personnel to continually assess our performance, proactively identify opportunities for enhancing quality of care and patient safety by preventing medical errors before they occur. Recognizing the inevitability of adverse events and some medical errors in complex healthcare settings, we stand committed to learning from these events, developing processes to prevent their recurrence, and addressing the impact of adverse events on Veterans, families, and employees.

Contacts

  • Chief, Sylvia Tennent, RN, MBA, MS. CPHQ, CCM, CPUR
  • Assistant Chief, Ronald Weaver, MBA, MHA
  • Risk Manager, Kristine Alexander, RN

Contact Info

Location

  • Temple, Building 204, Room 1G25

Contact Number(s)

  • 254-743-2422

Hours of Operation

  • M-F, 7:30a - 4:30p