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Central Texas Veterans Health Care System

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Outpatient Services Offered

The Central Texas Veterans Health Care System (CTVHCS) has outpatient pharmacies located in Ausin, Temple and Waco. Our Pharmacy service can issue medications and supplies prescribed by CTVHCS Providers, authorized Fee Basis (Non-VA Care Coordination) Providers, and authorized Choice Act Providers.

The pharmacy uses state of the art robotics and processes over 3,000 prescriptions daily. Many of these prescriptions are filled by the Consolidated Mail Outpatient Pharmacy (CMOP) located in Lancaster, Texas.

Clinical Pharmacy Specialist are available in a variety of clinics for focused care of diabetes, hypertension, high cholesterol, smoking cessation, mental health, heart failure, gout, arthritis, anticoagulation management, hepatitis C, and pain management. Clinical Pharmacy Technicians assist with the anticoagulation management program. Both Austin and Temple offer Outpatient Chemotherapy services for on-site infusions.

Prescriptions may be refilled by phone, internet, or mail.

Note: In order to see the names of the medications you are taking, you will need to go to Release of Information and fill out a form. Otherwise, you will only be able to see the prescription numbers.

New Prescriptions

A new prescription voids any previous prescription written for the same drug. If the pharmacy is out of the medication or supply ordered by your physician, the request will be put on hold and the medication or supply will be mailed to you as soon as it arrives.

Prescription Co-Payment

Some patients may be responsible for a co-payment for discharge and outpatient medication. The determination for payment will be based upon your current established eligibility and service connection.

Inpatient Services Offered

CTVHCS also has two inpatient pharmacies located in Temple and Waco. The Temple inpatient pharmacy offers 24 hour servce for those receiving inpatient care and uses state of the art robotics, a clean room for making IV's, and a Chemo pharmacy. Clinical pharmacisits provide pharmacokinetic monitoring, anticoagulation management, antibiotic stewardship programs, critical care services, code blue response, and Geriatric support for our Community Living Centers (CLCs).

Waco inpatient pharmacy offers a wide array of services n the areas of Geriatrics and Psychiatry. Hours of operation for the Waco Inpatient Pharmacy are Monday through Friday 8:00am to 6:00pm.

Drug Information

Please visit My HealtheVet for information about any prescription you may be taking. You may obtain more information by contacting Pharmacy Customer Service at 1-800-423-2111, extension 53990 (Pharmacy Help Line).

Ask A Pharmacist - Veterans who have completed the In-Person Authentication (IPA) process can submit specific questions to local VA pharmacists for a prompt, personal response through the My HealtheVet Secure Messaging system. Simply create a new message and select Ask a Pharmacist from the To field in the message.

Outpatient Pharmacy Hours of Operation:

Austin Outpatient Pharmacy Hours of Operation (Facility building is locked at 1600)

Monday 0800-1700
Tuesday 0800-1700
Wednesday 0800-1700
Thursday 0800-1700
Friday 0800-1700
Saturday Closed
Sunday Closed
Federal Holidays Closed

Temple Outpatient Pharmacy Hours of Operation

Monday 0800-1800
Tuesday 0800-1800
Wednesday 0800-1830
Thursday 0800-1800
Friday 0800-1800
Saturday 0830-1700*
Sunday 1300-1700*
Federal Holidays 1300-1700*
*Weekend and holiday hours are utilized for extended care clinics and hospital discharges

Waco Outpatient Pharmacy Hours of Operation (Facility building is locked at 1600)

Monday 0800-1700
Tuesday 0800-1700
Wednesday 0800-1800
Thursday 0800-1700
Friday 0800-1630
Saturday Closed
Sunday Closed
Federal Holidays Closed

Residency Program PGY-1

Pharmacists completing the Residency Program will be competent and confident practitioners of direct patient care in multiple environments. The residency gives focused experience in a broad array of pharmacy practice areas with an emphasis on primary care.  Core rotations include block and longitudinal training in ambulatory care, internal medicine, and practice management.  Elective rotations are also available in hematology/oncology, psychiatry, geriatrics, critical care, and research. Through CTVHCS and UT, residents present formal lectures, journal club, case presentation, and prepare a residency project.  Following the completion of the residency, the residents will have the necessary skills to be confident pharmacy clinicians and leaders.

Psychiatric Residency Program PGY-2

Pharmacists completing the Psychiatric Residency Program will be positioned to serve as expert clinicians in the practice of psychiatric pharmacy. Building upon the foundation of a PGY1 year, this program will continue to foster the resident’s analytical, clinical, research, and leadership skills with the ultimate goal of developing a confident, autonomous specialist. A challenging practice environment that includes interdisciplinary teams, direct patient care pharmacy clinics, and consultative services allow the resident to become integrated into the tradition of excellence in providing evidence-based psychiatric care to our Veterans within CTVHCS.

Core rotations include inpatient acute care psychiatry and outpatient mental health. Elective rotations are also available in geropsychiatry, neurology, PTSD, substance abuse, child & adolescent psychiatry (off-site), and pharmacy consultation service. Through CTVHCS and UT, residents present formal lectures, journal club, case presentation, and prepare a residency project. Following the completion of the residency, the residents will have the necessary skills to become a psychiatric specialist.
Please review the VISN Policy 10N17-11-21, Promotion of Drugs and Drug-Related Supplies by Pharmaceutical Company Representatives.

Contact Info


  • Temple, Building 163, Teague Tower, 1st floor, Windows 10 and 11
    Waco, Building 4, Basement
    Austin, 1st Floor, Room 1B-101

Contact Number(s)

  • 800-423-2111 Ext. 53990
  • 254-778-4811 Ext. 53990

Hours of Operation

  • See Outpatient Hours of Operation